Legal

Privacy policy

This page explains what personal details OrbitYatra (Shreeram Travels) collects, why, and what you can ask us to do with them.

Last updated: [[OWNER: date]]

This page is a working draft pending review.

In short

This website has no forms, accounts or online payments. It does not ask for your name or number.
You share booking details with us on WhatsApp, and we use them to run your trip.
The website uses Google Analytics to count visits and see which pages are useful.

What you share on WhatsApp

Booking happens only on WhatsApp, at +91 90676 76369. When you plan a yatra with us, you usually share:

your name and phone number
your pickup address
your travel dates and the number of people travelling
on multi-day trips, where you are staying, so the driver can collect you each morning

WhatsApp is run by Meta, and its own privacy policy covers how messages are carried. We only see what you send us.

What this website collects

www.orbityatra.in uses Google Analytics 4, a service from Google. It sets cookies in your browser and collects general usage information, such as:

the pages you visit and how long you stay
the website or search that brought you here
your device type, browser and approximate location (city or region)

We use this only in summary form, to understand which pages help yatris and which need work. It does not tell us your name or phone number. Google processes this data under its own privacy policy.

You can block or delete these cookies in your browser settings, or use Google's Analytics opt-out add-on ↗. The website works the same without them.

How we use your details

to send you a quote and confirm your booking
to plan the route and send the driver to the right place at the right time
to keep you updated on the day of travel
to keep the records we need for accounts and tax

[[OWNER: confirm whether booking details are ever used for offers or follow-up messages, and how to opt out]]

How long we keep them

[[OWNER: how long booking details and WhatsApp chats are kept after the trip]]

Your rights

India's Digital Personal Data Protection Act, 2023 gives you rights over your personal data. You can ask us to:

tell you what details we hold about you
correct details that are wrong
delete your details once they are no longer needed for your booking or by law
stop using your details, where you had given your consent

Message or email us using the details below and we will respond.

Contact and grievances

For any privacy question or complaint, WhatsApp +91 90676 76369 or email orbitmiles@gmail.com.

Grievance contact: Mayuri Karwa, founder and owner of Shreeram Travels, reached at the WhatsApp number above.

Response time: [[OWNER: how many days to respond to a privacy request]]