Legal
Cancellation and refund policy
Plans change, especially with elders travelling. Here is what happens if you need to cancel a OrbitYatra cab booking.
Last updated: [[OWNER: date]]
This page is a working draft pending review.
How to cancel
Send us a message on WhatsApp at +91 90676 76369. Please include your name, travel date and pickup city. We count the time before pickup from the moment your message reaches us.
Cancellation charges
The charge depends on how long before the scheduled pickup time you cancel.
| When you cancel | Charge | Refund |
|---|---|---|
| 24 hours or more before pickup | None | Full refund |
| Less than 24 hours before pickup | 10% of the total trip fare | The rest of the fare |
How refunds are paid
Refund method: [[OWNER: how refunds are paid, e.g. back to the original payment method]]
Refund timeline: [[OWNER: number of working days for a refund to reach the customer]]
If you do not show up
[[OWNER: no-show policy: how long the driver waits at pickup, and the charge or refund if the yatri does not come]]
Changing your date
[[OWNER: date-change rules: how far ahead a change is allowed, how many times, and any charge]]
If monsoon rain or flooding means a circuit truly cannot be finished, we move your booking to another date without any charge.
If we have to cancel
If the weather means the circuit truly cannot be finished, we move your booking to another date without any charge.
[[OWNER: what happens if OrbitYatra cancels for other reasons, such as a vehicle breakdown or no driver available: replacement car, refund, or both]]
Questions
WhatsApp +91 90676 76369 (Within 10 minutes, 10 AM – 7 PM) or email orbitmiles@gmail.com. See also our terms of service.